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I ONLY ACCEPT PAYMENT FROM AND SHIP TO ADDRESSES IN THE U.S.A.
Payment can be made by cashier's check, money order, VISA, MasterCard, Discover or American Express for prompt shipment. Credit Cards are only accepted from USA. There is no surcharge for credit card use. Your credit card statement will show MilSurpStuff/MadRiverK as the merchant in the description of the transaction. Merchandise purchased with business or personal checks will be held two weeks or longer until check has cleared the bank before the order is shipped.
If you receive a defective item, we will replace it or as long as there is no evidence of abuse.
If you receive an incorrect item, we will replace the item with the correct item or refund your money as long as there is no evidence of abuse and the packaging is in the original condition.
Returns other than defective or incorrect items are subject to a 20% restocking fee. Shipping/handling and insurance fees will not be refunded. All original packing – including boxes, packing material, wrappers, cartons, instruction manuals, warranty cards and the product must be in the ORIGINAL condition without markings, tape, folds or defacing. Products returned in damaged or unacceptable condition will be returned to the customer without exchange or refund. You must contact us within 3 days after receiving your item to request a return.
Some items have "Free Shipping" or "49c SH". If you wish to return an item in these categories, the actual amount MilSurpStuff.com was charged to ship the package will be deducted from any refund.
You must have a 'Return Authorization Number' (RMA) before returning the item. Contact us by email for an RMA. No returns on closeouts, flashlights or optics.